IT Support Technician
IT Support Technician, Hull, Salary circa £25,000 - £30,000 plus benefits.
Arlington Moore Recruitment is recruiting exclusively for our client who is a successful manufacturing company who is looking to appoint an experienced IT Support Technician to join their company in a new role.
As the IT Support Technician you will be responsible for the timely resolution and escalation of employee incidents and requests. You will provide in person and remote field service support to technical and non-technical employees, supporting a variety of desktop, laptop and mobile based devices. You will troubleshoot intermediate level incidents involving but limited to productivity and web based applications.
You will also be responsible for the following:-
Setting up and installing PC and networking equipment, software installation etc.
Day to day management of network based services, including email, file and print servers, firewalls, application servers, internet access and remote users
Troubleshooting PC and network problems
Asset management of client related equipment
Implementing and maintaining security standards along with standard operational processes
Executing incident, change and root cause ITIL processes
The successful candidate will need to demonstrate the following:
Previous experience within a similar role
Working knowledge of Oracle R12 application systems processes and support preferred but not essential
Working knowledge of Microsoft Windows 7, 8.1 and 10
Working knowledge of Microsoft Active Directory, Exchange and the Office Suite
2 – 4 years of experience within Help Desk level 2 position with troubleshooting and application support
A strong dedication to customer service and a working knowledge of service delivery procedures
Previous experience of ServiceNow is advantageous
Please note that we will try to respond to you, however if you have not heard from us within 14 days then you have been unsuccessful on this occasion. All applications are treated confidentially and on no occasion will we pass your CV on to a third party without speaking with you.
This role has been advertised by Arlington Moore IT which is a division of Arlington Moore. Arlington Moore has been established since 2006 recruiting throughout the UK.
Additional keywords: IT Technician, IT Support, Computer Technician, IT Support, IT Systems, Systems Support, IT Systems Support Technician, 1st Line, 2nd Line, IT Helpdesk, IT Manager, Systems Support Manager.
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